Shipping policy

Last updated: October 23, 2026

PROTOKODE is operated by MMMK Vista LLC. Questions? Email support@tryprotokode.com.

Where we ship

We ship to street addresses in the 48 contiguous US states and Washington, DC. We can't ship to Alaska, Hawaii, US territories, APO/FPO/DPO addresses, PO boxes or addresses outside the United States. If an order is placed to an address we can't ship to, we cancel it and refund it in full.

Shipping costs

• 1 bottle: $8.95 shipping.
• 2 or 3 bottles: free shipping.

Your shipping cost is shown at checkout before you pay. Sales tax is added at checkout where your state requires it.

How long it takes

Usually 4–9 business days in total: 2–5 business days to pack, then 2–4 business days by USPS tracked shipping. We email you a tracking link when your order ships. Business days are Monday to Friday, not counting US federal holidays. Carrier times are estimates.

Changes and cancellations

Orders go to packing right away, so we can't change or cancel them once placed. Please check your address and bottle count before you check out.

If something goes wrong

• Damaged, leaking, missing or wrong item: email us within 7 days of the delivery scan with photos, and we send a free replacement.
• Lost in transit: if tracking hasn't moved for 10 business days, email us within 30 days of the estimated delivery date and we reship.
• Marked delivered but not received, or stolen: wait 2 business days and check around your address. Once the carrier marks a parcel delivered to the address entered at checkout, it isn't covered for loss or theft. Email us and we'll share the tracking details for your carrier claim.
• Wrong address, refused or unclaimed: if the parcel comes back to us, reply within 14 days with the correct address and pay the reship cost, and we send it once.
• Delays: if we can't ship within 7 business days of your order, we email you with a new date and the option to cancel for a full refund.

Full details are in our Returns & refunds policy.